AI chatbot picks up TPAS award nomination

Chatbot pioneer Futr has been recognised for its work in housing with a shortlisting for TPAS's Outstanding Tenant Engagement Award

Artificial intelligence chatbot pioneer Futr has been recognised for its work in the housing sector with a shortlisting for the Outstanding Tenant Engagement Award – Contractor at the 2021 Tpas awards.

Futr’s AI-powered housing chatbot and live chat solution is helping social landlords improve access to services for residents. Through Futr, social landlords can provide residents with instant 24/7 support, speak to residents in more than 100 languages and engage with residents on the messaging channels they are already using  such as Facebook, Twitter and WhatsApp.

By speaking to residents in their native languages, and resolving a third of queries out of hours, the Futr housing chatbot has helped landlords improve the accessibility of their services for tenants as well empowered tenants with more choice. Automating up to 90% of transactional and repetitive queries  has ensured that social landlords can deliver exceptional levels of service to all residents, while freeing up contact centres to help residents who require urgent attention or have more complex queries.

Kitty Hadaway, head of sales for housing at Futr, said “Social housing provides a vital service to the community, yet stretched resources make it hard for landlords to meet the needs of all their residents. By automating up to 90% of queries, we are democratising access to services for tenants, ensuring everyone, no matter what their situation, can enjoy the same level of experience while helping landlords solve issues whenever they occur, not just in office hours.”

Futr works with some of the UK’s most progressive housing associations, including believe housingOngoBolton at Home and First Choice Homes Oldham (FCHO), on their resident experience. The shortlisting is the third time this year the company has been recognised for its work in the sector, following nominations for Best Product / Innovation of the Year and Supplier of the Year at the Northern Housing Awards.

Colin Tempest, Director of Technology and Digital Solutions at believe housing, said “As with every part of life, residents are increasingly adept and even expect to be able to communicate digitally with all the companies they interact with, whether a retailer or their landlord. By becoming more digitally inclusive, we’re able to meet the needs of our tenants using the apps and services they’re used to, when they need it.” Believe housing has also been nominated for this year’s Tpas award.

The national Tpas awards are the only awards dedicated to recognising and rewarding tenant engagement excellence and best practice in the housing sector.

Image courtesy Pixabay.

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