Ombudsman awards more than £5,000 compensation after A2Dominion left the family in “dangerous and unacceptable conditions.”
The Housing Ombudsman has published casework relating to cladding and associated fire safety complaints as it looks to share lessons with the wider sector.
The Housing Ombudsman has found severe maladministration for Westminster City Council after it failed to deal with damp and mould.
The Housing Ombudsman has made two findings of severe maladministration for PA Housing in two different cases.
The Housing Ombudsman’s annual complaints review shows that property condition remains the biggest area of complaint about social landlords.
The Housing Ombudsman has issued a call for evidence to support its next systemic investigation looking at record keeping and data management.