A Bradford-based housing association found itself in the winner’s spotlight for its efforts to harness digital technology to radically improve its gas safety services.
Manningham Housing Association (MHA), along with its pioneering technology partner, Gas Tag, triumphed in the Best Digital Transformation category at this year’s Northern Housing Awards.
The accolade came after a fundamental review of the association’s gas safety compliance processes to make them more efficient and effective.
This identified the need to invest in a new digital platform and move away from the existing manual system which was found to be time and cost intensive.
Having considered all available options, MHA teamed up with Gas Tag with the aim of improving overall gas compliance and tenant safety.
Founded in 2015, Gas Tag has a growing number of landlords, housing associations and local authorities on its client list.
“I’m thrilled for all involved, but especially our tenants who have benefited from the upgrade,” said Lee Bloomfield, MHA’s chief executive. “Relatively small housing associations such as MHA have limited resources but are rightly required to meet our compliance obligations in full.
“The award is a testament to the hard work and innovative approach we’ve taken to enhancing our processes, including in relation to gas compliance.
“Gas Tag has been key to raising quality and, indeed, exceeding the expectations of the regulator. Our story should give other associations confidence that there are complementary solutions in the market which can improve energy use and safety.”
Gas Tag has won several accolades in its short history including the Lloyds Bank National Business Award for New Business of the Year in 2018.
Peter Luke, Gas Tag’s commercial director, said he was particularly proud of the company’s part in winning the Northern Housing Award with MHA as it demonstrated the positive impact the technology offered to housing associations and their customers.
“As part of the implementation of Gas Tag, we worked with Manningham Housing Association to understand their current business practices around gas compliance,” he added. “We then implemented a business process re-engineering approach which determined that adopting Gas Tag could automate out cost from the process but also increase compliance. The seamless adoption of the application by the existing contractor shows strong teamwork. I’m glad these benefits were recognised by the judges.”
With an annual turnover of £8.5 million and a staff of 32, MHA manages more than 1,400 homes for families, the elderly and those in need in Bradford and Keighley.
Already this year, the organisation has been shortlisted for five national awards, achieved the highest standard of customer service excellence and become the first housing association in the country to be officially accredited for its work in promoting equality, diversity and inclusion.
“I am thrilled that the association continues to blaze a trail in so many areas of service for our tenants,” said MHA’s chair, Barrington Billings. We exist to improve their lives and their communities. That is our mission.
“The Northern Housing Award is just the latest evidence that we are making good decisions on their behalf. Full credit to everyone who has contributed to the success.”
Main Image: John Green, health and safety coordinator, Manningham Housing Association (second from right) with representatives of Gas Tag at the Northern Housing Awards. Courtesy of UKBE and Joe Gardner Photography