Progressive social landlord ForHousing is installing Alertacall’s enhanced housing management technology to help increase contact with tenants in supported housing in Oldham. The new touchscreen technology will increase communication between tenants and the landlord, improving the service offered.
Tenants living in supported housing engage with the touchscreen to pick up any news, updates or other key information about their home or report repairs. If the tenant doesn’t press the button by an agreed time, a member of the Alertacall team will call them to make sure everything is ok with them and their property.
Alertacall’s Housing Proactive service is already used by more than 50 housing providers across the UK. It enables tenants to have housing related contact with their landlords at a time that suits them, 365 days a year, including self-reporting repairs via a free App.
The technology also helps to improve the efficiency of the service offered to tenants by identifying property and tenancy issues at an early stage. All service interactions are recorded, and made available in real-time, via a secure online reporting portal, helping housing teams to detect changing needs and save time.
Karen Fitzsimon, Supported Living Strategic Lead at ForHousing, said: “At ForHousing we always strive to be the best landlord we can be. The installation of this new technology in the homes of supported housing tenants in Oldham will enable us to further improve the service we provide to them and identify any issues at the earliest stage. We look forward to working closely with tenants and Alertacall to offer an even better service that helps improve quality of life and support them to live independently.
Benjamin Lambert, Head of Client Relations – Alertacall, added: “We’re so pleased to be working with ForHousing helping to drive their digital agenda; it’s great to see so many social landlords taking the opportunity offered by Digital Switchover to transform service delivery in supported accommodation. The introduction of WiFi and digital services into both communal areas and tenant’s homes, provides a huge opportunity to completely reimagine many housing services.”
The core Housing Proactive service can be enhanced with a range of additional services. This includes WiFi, video door entry, digital telecare, sensors, video calling and smoke alarms. The overall range provides an effectivealternative to hardwired alarm systems in supported accommodation, for less than half the price of the traditional equipment.