Guinness Partnership looks to digital telecare to transform housing for older people

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A housing and care provider is turning digital to transform and modernise its telecare services so that residents can retain their independence at home.

Guinness Partnership, which operates nationally, is looking to install Appello’s digital telecare suite, Smart Living Solutions (SMS) in 30 of its older people’s housing schemes across England.

The system includes flat-to-flat and resident-to-manager video calls and video door entry for individual homes and communal areas.

SLS can also integrate with Guinness’s ‘Go Guinness’ online self-service portal and app, designed to give its residents greater independence and freedom to report issues, view bills, pay rent, schedule repairs and keep their details up to date from a user-friendly tablet.

Independent living managers, meanwhile, are supported with the new digital telecare solution, with the option of an ‘I’m OK’ dashboard in its management platform.

Guinness is set to offer this as an optional service; a manager can recognise if anyone hasn’t pressed their button in the morning, helping them to plan their home checks more efficiently and improve their time management.

The digital alarm system also reduces connection times to Appello’s monitoring centre from minutes to just a few seconds, making a significant difference to emergency or life-threatening situations.

“We want to give our customers digital telecare technology that enables them to live as independently as possible,” said Wendy Wells, head of policy and business implementation at Guinness Care.

“Over the past 10 years there’s been a shift in requirements from our customers, particularly with an increased demand for more digital inclusion and modern homes that they are proud to live in and don’t show obvious signs of ageing; like traditional pull-cords for alarm systems.

“Appello’s offering is modern, well designed and fit for purpose, with one system alone giving us the ability to be responsive, preventative and promote digital inclusion. Whilst benefiting from the many advantages of digital solutions, we’re also ready for the current phased digital switchover of the analogue to digital telephone network by 2025.”

Tim Barclay, Appello’s chief executive, said: “The Guinness Partnership has exciting aspirations to meet changing resident expectations and adopt new innovations. We are delighted to partner with them on these new initiatives to meet the present and future safety and well-being needs of its customers.

“Its vision for housing for older people is forward thinking and will help to support the welfare and independence of an ever-growing ageing population.”



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