HouseMark appoints new Specialist Club manager

Dawn Smithson, head of building support services for Thirteen, will be tasked with growing HouseMark's estate services club.
Dawn Smithson, head of building support services for Thirteen and the new manager of HouseMark’s estate services club. Credit: Thirteen

The national housing performance management service HouseMark has appointed a new manager to lead its estate services club.

Dawn Smithson, head of building support services for the North East housing association Thirteen, will be tasked with growing the topic-based network, which currently has around 60 members.

Smithson has around 13 years’ experience working in housing and estate services and currently manages around 90 people in Thirteen’s facilities management team.

Dawn said: “Estate services play a vital role in creating great places where customers are proud to live. The value that our estates colleagues bring, from cleaners, estates caretakers, building support colleagues and grounds maintenance is something that we really appreciate and is one that faces many challenges.

“I’m looking forward to the future of the estate services club. We can all learn so much from each other, share aspirations and expertise which will ultimately benefit our customers.”

HouseMark’s Specialist Clubs provide a platform for UK housing professionals to find their own network and access best practice on a range of topics.

The clubs allow members to explore new ideas, learn from expert speakers and peers, and give them the opportunity to discuss ways to innovate and improve their services.

Including estate services, HouseMark currently offers a programme of six Specialist Clubs. The five other clubs cover repairs and asset management, customer experience, digital futures, voids and welfare reform.

Elaine Middleton, HouseMark’s deputy director of customer and marketing, added: “We’re delighted to welcome Dawn to our Specialist Club manager line-up for 2021. The importance of home has been highlighted by the pandemic and creating places where your customers want to live is incredibly important.

“The depth of experience and passion Dawn brings to the role will help our Club members to innovate, collaborate and explore best practice across the sector for the benefit of their communities.”

HouseMark is the UK housing sector’s data-driven solutions provider. It is jointly owned by the Chartered Institute of Housing and the National Housing Federation.

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