Life is for living, so let’s not lose the human touch in providing care

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Technology is an important tool in caring for our ageing population, but we mustn’t forget the human touch – that’s every bit as vital, writes Paula Broadbent

AS we become older our needs become wider and more diverse.

How robust our individual health is, is influenced by socio economic factors, the lives we lead, the luck of the draw in our personal gene pool, mental health, social environment as well as the place in which we live.

Paula Broadbent, retirement solutions director, ENGIE.

One thing is evident, though, and that is globally, human beings are living longer.

Although many people live healthy lives, inevitably, longevity means more and more people live with multiple chronic health conditions. And as individuals find themselves at their most vulnerable, social networks can start to diminish as people lose lifetime partners, relatives, friends and their independent mobility.

Whilst the demographic is ageing at a far greater pace than the health and social care infrastructure is prepared for, the younger working age demographic is decreasing. Creating a global workforce shortage and ‘caregiving crisis’.

Analytical thinking assumes the best solution to our ‘caregiving crisis’ lies purely in technology, but are we developing and investing in a sustainable infrastructure that will not only stand the test of time, but also accommodate innovation and a changing environment?

Most of today’s increasingly tech-centric life relies not only upon the availability and speed of WiFi, but the internet and various Apps, devices, algorithms and sophisticated back end processes.

The amount of financial investment needed to provide secure technology that will safeguard, protect and enable people is staggering but not quite as staggering as the cost to the health and social care budget if we do not invest in innovation to safeguard alternative services.

The main challenge with technology and robots as caregivers, is they are cold and simply incapable of replacing the human touch.

Social interaction is a vital element of mental health and a lack of social interaction impacts on actual physical health as much as any other form of deprivation or illness. There is mounting evidence that shows social isolation kills more people now than obesity, therefore we should not and cannot ignore the need to combine technology with human interaction.

As a society, we need to balance out a reliance on technological advancements alongside provision of social interaction opportunities to ensure people can not only live longer, safer lives, but also live healthier, happier and more enriched ones.

Life after all, is for living and not simply surviving.


Paula Broadbent is retirement solutions director for ENGIE UK.


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