North West housing association wins global customer service award

Customer Contact Association Global Standard names One Vision Housing as a silver winner at this year’s award ceremony,.
A woman in a red dress talking to an elderly woman

Customer Contact Association Global Standard© names One Vision Housing as a silver winner at this year’s award ceremony, in recognition of its excellent customer service.

Anne Marie Forsyth, Chief Executive of CCA said: “It’s been a challenging two years for us all. Many difficult situations have been faced, ways of working disrupted, and customers needing support more than ever.

It is a real privilege to learn of the approaches taken to safeguard excellent practices, supporting customers and employees through a significant period of uncertainty.

Huge congratulations to the winners [One Vision Housing] who truly represent the best in customer service.”

One Vision Housing is part of The Sovini Group, a unique end-to-end property and construction organisation with a commitment to creating opportunities and changing lives for its residents.

Ian Mitchell, Managing Director of Housing at The Sovini Group said: “Our customers are at the heart of everything we do here at the Group, and we are incredibly proud of our Customer Access Team who have received this well-deserved award.”

He added “As an organisation we will continue to strive for excellence as we set industry benchmarks through our innovation and long-term commitment to continuously improving customer experience.”

To learn more about One Vision Housing, its certifications, and awards, please visit

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