Raven Housing Trust has appointed Natalie Flageul as Executive Director of Customer Experience.
Natalie joins the Surrey-based housing association in this new role, created as part of the organisation’s ongoing transformation of the way Raven delivers services to customers and communities.
With a track record in delivering outstanding results for customers, employees and organisations, Natalie joins the Raven team following four years as Director of Customer Experience at SSE Energy Services. At SSE she led change by using customer insight to identify what really mattered to customers and implemented a way of working that changed the organisation’s culture to one driven by the customers’ priorities.
Attracted to Raven because its values match her own, and with a desire to be part of a purpose driven organisation, Natalie joins Raven’s Executive Team, where she will use her drive and passion to make a real difference to each and every customer.
“I’m thrilled to be joining Raven at such an exciting time in its journey, both in terms of embracing technological changes that benefit customers and employees, but also on its route to becoming a net zero carbon business.
“I was looking for a role where I could make a real difference, and to find an organisation that puts real heart into what they do and values people over profits is exactly what I was looking for at this important stage in my career. I’m looking forward to understanding what really matters to Raven’s customers and serving them in the way they need.”Natalie Flageul
“We want our services to be easy to use, valued and trusted, but this isn’t always easy due to the wide range of customers we serve, including many vulnerable members of the community.
“We’re thrilled to welcome Natalie, who has the exact mix of skills and values we need to drive change for our customers. She has delivered significant transformation elsewhere and we’re looking forward to working with her to continue our work to ensure that each of our customers has an excellent experience with Raven Housing Trust.”Jonathan Higgs, Raven’s Chief Executive