The Regulator of Social Housing (RSH) has formed an industry sounding board to consult on new tenant satisfaction measures for the social housing sector.
The measures will form part of the new consumer regulation function outlined for the RSH in the Social Housing White Paper, published by the government late last year in response to the Grenfell Tower fire.
One of the main proposals in the white paper was to score social landlords across a range of new tenant satisfaction measures including building safety maintenance, keeping properties in good repair and effective handling of complaints.
The RSH has appointed industry bodies to the new sounding board to develop how the measures could be implemented in practice.
The new tenant satisfaction measures sounding board will include representatives from the following organisations:
- Chartered Institute of Housing
- Councils with ALMOs
- Housing Ombudsman Service
- Local Government Association
- National Federation of ALMOs
- National Housing Federation
- Northern Housing Consortium
The proposals outlined in the white paper would see the RSH take a more proactive approach to regulating consumer standards in social housing, establishing a new consumer regulation function and carrying out inspections at least every four years.
The RSH has already started work on embedding this new function, appointing its first director of consumer regulation earlier this year.
Areas the RSH says it needs to consider before implementing the function include deciding whether it needs changes to its consumer standards, how its new consumer regulation function will operate, and the specific tenant satisfaction measures landlords will be judged against.
The RSH plans to consult on a proposed set of tenant satisfaction measures this winter before starting discussions and consultations on its consumer standards and operating model.
The regulator says it is engaging with a number of sector stakeholders to inform its thinking on the new tenant satisfaction measures, including carrying out workshops with tenants. It is set to engage further with the sector on implementing the full range of changes outlined in the White Paper over the coming months.
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