Saffron Housing prepares for digital switch

Saffron Housing Trust is moving away from hardwired alarms in supported homes in partnership with Alertacall.

Saffron Housing Trust has taken steps to move away from hardwired alarm systems in preparation for digital switchover by partnering with Alertacall to deliver a more efficient service.

Norfolk-based Saffron has introduced Alertacall’s Housing Proactive touchscreen across 230 of its homes in its supported housing schemes, replacing dated hardwired alarm systems as part of its commitment to upgrade technology. The move has enabled Saffron to avoid expensive upgrades to hardwired alarms systems. Furthermore, the new system enables ongoing savings through the more efficient use of staff time.    

Saffron has offered its customers greater flexibility, preparing them to engage digitally with their landlords ahead of Digital Switchover in 2025 when analogue telephone networks will be upgraded to digital Voice over Internet Protocol (VoIP) networks, impacting 81% of homes across the UK. Housing Proactive combines digital engagement and personal contact with residents with higher needs for enhanced housing management, enabling contact with an expert team who cares. The technology enables residents to live independently, as well as providing a tailor-made service to customers, connecting eight of Saffron’s supported housing schemes.

During COVID lockdowns, Saffron’s housing management teams have been able to send out regular updates to tenants, enabling two-way digital communication with many colleagues working from home. As part of the Housing Proactive service, residents receive a specially developed device, including the option of a touchscreen, each installed with an ‘OKEachDay’ button. Residents press the ‘OKEachDay’ button to pick up news and information from Saffron, or they are called by a highly trained team member from Alertacall. The touchscreen has a simple to use interface and is fitted with an any network SIM card (no WiFi is required to deliver the service). Housing Proactive records digital and contact centre interactions which are available in real-time via secure online reporting, enabling access to a range of housing management information for social landlords.

Hannah Harvey, Executive Director – Operations, Saffron Housing Trust, said: “We wanted to re-define our housing service for older people and replace ageing hardwired equipment with a more digitally progressive system, one which was not only more cost-effective but would offer tenants and staff more functionality. We opted for the Alertacall service with the Housing Proactive touchscreen and haven’t looked back. The transition to the service was seamless and feedback from tenants has been overwhelmingly positive.”

Image courtesy Alertacall.

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