The social landlord Stonewater has agreed a £105 million deal with maintenance specialist Wates Living Space to deliver repairs to almost 10,000 homes as part of a 15-year programme.
The partnership will see Wates responsible for carrying out repairs, voids and planned maintenance works across Stonewater’s housing stock in the Midlands and the East of England, including in Wolverhampton, Coventry, Milton Keynes, Cambridge and Watford.
As part of the contract, Wates has opened a new office in Milton Keynes and integrated its IT with Stonewater’s systems. Stonewater has also implemented new tools on its online portal to allow customers to report maintenance issues.
Patrick Chauvin, executive director of assets at Stonewater, said: “Providing good quality homes is one of our main priorities to help tackle the housing crisis and this includes ensuring any maintenance carried out in our homes is addressed efficiently and to a high standard.
“When partnering with any company it’s always important to us that we collaborate with businesses whose values align with our own. After a robust, two-stage procurement process we selected Wates as our repairs contractor because they demonstrated an understanding of our customers’ needs and their ability to deliver a good service.”
While Wates reported increased turnover, profit and cash reserves for 2019, the maintenance provider has faced its own difficulties during the COVID-19 pandemic.
Back in March Wates announced it would make 300 of its staff redundant due to the impact of the coronavirus, amounting to 8% of its workforce.
Steve Coombs, divisional director for Wates Living Space added: “We are delighted to be working in partnership with Stonewater to help maintain and improve the homes of their residents.
“Delivery of a quality service is of paramount importance to us, and we are committed to placing customers at the heart of everything we do. This contract compliments the work Wates are already completing for residents across the East and West Midlands.
“It is a testament to the dedication and collaborative approach of our Wates and Stonewater teams that we have been able to successfully mobilise this contract, in two different geographic areas in less than three months, during an ongoing pandemic.”
Stonewater manages around 32,500 homes in England for over 70,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation.