We speak with Gavin Smart about the CIH’s current challenges, the state of the sector, and what social housing’s purpose should be.
social housing white paper
The Resident Panel will be made up of around 100 residents of landlords signed up to the Housing Ombudsman’s scheme.
Kate Dodsworth, CEO of Gateway Housing, will start this summer as the RSH implements the Social Housing White Paper.
Measuring tenant satisfaction will require a holistic approach to consider the factors that affect how tenants feel, writes John Doyle.
Only 62% of social housing tenants are satisfied with the service they receive from their landlord, new research by Voicescape has found.
The five-stage framework, developed in collaboration with Network Homes, aims to help social landlords better use resident feedback.
The Social Housing White Paper should, on balance, be welcomed. Now it’s time for the sector to get ready for the new approach, Phil Morgan writes.
The white paper aims to strengthen the voice of social housing tenants and make landlords more accountable for the services they deliver.
The housing secretary Robert Jenrick has defended the government’s proposed changes to the planning system in a speech at CIH’s Housing festival.