Thirteen’s employability service provides career lifeline

Housing provider Thirteen has given a young mother from Hull a career lifeline and a home, after two years of unemployment.
Thirteen team

Housing provider Thirteen has given a young mother from Hull a career lifeline and a home, after two years of unemployment.

Kira Thompson, 21, has recently joined Thirteen’s customer experience team, after receiving support to find work from the housing provider’s employability service. Kira previously worked in a factory making moulds for car parts, but when her contract ended in 2020, she found herself unemployed and worried about the future, amid the start of the Covid-19 pandemic. During her search for a new job, Kira was delighted to fall pregnant, however, she said it made trying to find employability even more difficult. It also brought about the search for a new home. In January 2022, a housing coordinator from Thirteen helped Kira find a suitable home and at the same time put her forward for Thirteen’s employability support. Kira said: “While I was being made a tenant, I got involved with the employability service. Tracy [Kira’s employability caseworker At Thirteen] got in touch with me to see if it was something I’d like to go for. She was great at explaining the opportunities available and the benefits of working for Thirteen, including what I could learn from the company and the skills I could gain. “After three weeks of online training, I started my role as in customer services and I moved into my new Thirteen property at the end of March too, with my partner and eight-month-old son.

“I remember when I first found out I was pregnant, we always talked about how we looked forward to my son having his own room, and now we have that. It’s the little things like that which have made my overall happiness so much better.”

Thirteen offers a range of free employability services to tenants, including one-to-one support with a dedicated caseworker to help with CVs, applications and interview skills, as well as education and training opportunities. Tracy Simmons, employability caseworker at Thirteen, worked closely with Kira to discuss the type of roles she would enjoy and provide access to the exclusive vacancies they had available. Tracy said: “We were thrilled to give Kira the support she needed to find employment. I worked with her to complete the application for Thirteen and guide her through the interview process, and now she is a valuable member of our customer experience team, providing first contact resolution and building strong customer relationships.”

Kira added: “The way I felt with Tracy, was that I was speaking with a friend. I felt I was able to speak openly with her and that’s what encouraged me into the role. That contact with her gave me confidence about the role, because I thought the people I would be working with would be the same, which they are. “I’m so grateful for Thirteen putting my name forward. It feels like I got the break that I needed after two years. They’ve given me a second chance at the life that I want to lead, and if it wasn’t for them or Tracy, I’d probably still be living in a crowded property, unemployed and struggling to find work. They have given me the start I needed, and I couldn’t be more grateful.”

For more information about Thirteen’s free employability services, visit:

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